We are happy to supply our products to you and if the situation does arise that you may need to return any product back to us then the returned products must qualify for return under the terms and conditions of this Policy.

We offer a 30 Day Return Guarantee on all of our products, if for any reason you are not happy with your purchase you can contact us within the 30 Days of receiving your goods to arrange for the return. All goods returned back to us must be received by us within 90 Days of the original invoice date of the goods to qualify for a refund.

All Products returned must be in their original, unused condition and in the original box and packaging as new. Products not in their original condition will be at risk of being rejected.

A re-stocking fee of 15% may apply to all goods returned back to HEM Elect for refund.

The returned goods freight costs are to be paid for by the customer.

Where we have nominated that an item is a special order item it will then fall under the special orders category and may not be accepted for return.

If an item is faulty please contact us immediately, within 7 Days of receiving your goods to discuss your claim.

The faulty item can be returned back to HEM Elect for replacement.

All faulty goods will be managed under their manufacturers warranty policy.

Any cancelled order will be subject to a 15% handling fee prior to payment of the refund.