A shipping charge of $9.50 + GST is charged to all orders and will be applied automatically during the check-out process.

Your order may be subject to extra charges if it falls into one or any of the following categories:

  • Bulky or large goods
  • Excess weight products
  • Remote postcode locations as defined by our standard freight couriers.
  • Remote postcode charges apply to all deliveries to the following areas:
    • Tasmania
    • Western Australia
    • Northern Territory
    • Non Metro Victoria
    • Non Metro South Australia
    • Non Metro New South Wales
    • Non Metro Aust Capital Territory
    • Central, Western and Northern Queensland

If your order falls into our extra charges category we will contact you on the receipt of your order to inform you of the additional delivery charges.

If you choose not to pay the extra charges we will then refund you the total amount paid.

The freight is out of our control once your order has left our warehouse.

It is the customers responsibility to make arrangements to receive the shipment of goods.

Note: We do not deliver to PO Boxes if your order does not fit into our regular courier satchel.

HEM Elect reserves the right to terminate any order and will immediately refund the total amount paid to us for your order.