Freight Shipping

HEM Elect will endeavour to process and deliver orders placed by our customers within industry times.
However HEM Elect reserves the right to not compensate a customer due to processing delays and or delays resulting from our freight carriers and partners.


HEM Elect prices are live and may be increased and decreased at anytime. If a supplier increases a product price and this is reflected in the new HEM Elect sell price, HEM Elect reserves the right to not honour the existing prices before the price increase.

Customer Accounts

HEM Elect reserves the right to immediately cancel any customers login or account if HEM Elect feels that the customer is misusing the site in anyway.

Death or Injury

Products sold by HEM Elect must be installed by qualified Electricians. HEM Elect cannot be held responsible for injuries or deaths incurred whilst installing any products purchased through HEM Elect.

Data Integrity

Product information, including but not limited to, names, specifications, attributes and images, may be displayed incorrectly on the site, HEM Elect will replace the product in question at cost to the customer. However, HEM Elect cannot be held liable for any damages caused to property or financial damages caused to a business resulting from that incorrect data.

Note: We ask our customers that they still maintain a duty of care to ensure all products being installed are appropriate to the application.